Shipping policy

At ThriveLiv, we design our cork yoga mats and wellness accessories to travel as thoughtfully as they perform. This policy explains how and when your order will reach you.

Order Processing

Orders are processed within 2-4 business days of purchase, Monday to Friday, excluding public holidays. You'll receive a confirmation email as soon as your order is placed, and a further email once it has shipped.

Where We Ship

All ThriveLiv orders ship from our fulfilment partners within the European Union. We currently ship to:

  • Ireland — free shipping, with no additional customs charges.

  • Rest of the European Union — standard shipping is €18.

  • United Kingdom & rest of world — standard shipping is €18. 

Delivery Times

Estimated delivery times, from the date of dispatch:

  • Ireland: 3-6 business days 

  • Rest of EU: 5-10 business days

  • UK: 6-12 business days

  • Rest of the World: 10-21 business days

Delivery estimates begin from the date of dispatch, not the date of order, and exclude delays outside our control, such as customs processing, extreme weather, or courier disruptions.

Shipping Costs

Shipping within Ireland is currently offered free of charge on all orders. Bulk and trade orders for hotels, spas and studios are quoted individually, with delivery confirmed at the point of quotation.

Customs, Duties & Taxes

Orders shipped within the EU, including to Ireland, are not subject to additional customs charges.

International orders may be subject to customs duties, import taxes, and handling fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order or shipping total.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number and link so you can follow your delivery.

Our Carrier

ThriveLiv ThriveLiv works with established European carriers to deliver orders across Ireland, the European Union and internationally. Your tracking link will identify the carrier handling your delivery.

Lost, Delayed, or Damaged Shipments

If your order arrives damaged, or hasn't arrived within the estimated delivery window, please contact us at support@thriveliv.com within 14 days of the estimated delivery date, quoting your order number. We'll work with our shipping partner to locate, replace, or refund your order as appropriate.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. ThriveLiv isn't responsible for orders delayed or lost as a result of an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us at support@thriveliv.com as soon as possible — we can't guarantee a correction once an order has been dispatched.

Returns & Exchanges

For information on returning or exchanging your order, see our Refund Policy, which includes a 30-day return window (items must be unworn or unused, with tags, in original packaging) and an extended 14-day cooling-off period for customers in the European Union.

Contact Us

Questions about your shipment? Reach our team at support@thriveliv.com.